Privacy and Security Policy

Last updated January 6th, 2020

Letter from our founders

As users of the internet, we care about privacy just like you. And as fellow human beings, we think you deserve to know exactly what you can expect from your Wanda experience. Before you read our privacy policy, we’d first like to tell you how we think about privacy in simple terms.

We do not sell personal information about anyone who uses our services. Ever. That wouldn’t be fair.

We created Wanda because we saw an opportunity to make grocery shopping more efficient and give you, our wonderful users more time to do the things you love. In our opinion, the prospect of coming home to a fridge stocked with fresh groceries is really cool, and our hope is that you’ll feel the same way.

The data insights we collect will only be used to allow us to better optimize our service to provide a superior experience for you the customer. By better predicting what our demand for food will be, we can eliminate waste and negotiate better rates with our suppliers. In turn, those savings will be passed on directly to you.

Our stance on privacy is simple: We will be transparent with what data we collect and how we use it to save you time and money, and you can decide if you’re good with that.

If this sounds fair, then let’s start shopping smarter, together.

PJ Grant
Co-Founder and CEO, Wanda Delivery

Ahmed Dauda
Co-Founder and CTO, Wanda Delivery

P.S. If you have any questions or comments, we’re always listening at [email protected]

Introducing the Privacy Policy

This privacy policy (“Privacy Policy”) explains how Wanda Delivery Inc. (“Wanda” or “we”) collects and processes information from members and users of the website, software applications, and other online services we provide (collectively “Wanda’s products”). Wanda’s products include, but are not limited to the Wanda mobile application (the “Wanda Mobile App”), and the website located at www.wanda.delivery (the “Website”).

The Privacy Policy sets out the basis on which we will process information we collect from you, or that you provide to us, in connection with your use of Wanda’s products, regardless of how you access or use them. Please read this Privacy Policy carefully so that you understand your rights in relation to how we use and process information that you share and that we collect.

COLLECTION OF INFORMATION

Wanda will collect only such personal information from you as may be required to permit us to fulfill the purposes set out below. Such information may include your name, address, e-mail address, telephone number(s), age, gender, personal interests and shopping or product preferences. We may collect this information to authenticate your identity, to improve your shopping experience, to understand your preferences for the types of products and services that we offer, to administer our promotions, special offers and other programs (including our “Wanda Rewards” affinity program), to communicate with you and/or to process payment for our products and services.

We may collect additional personal information from you from time to time. By providing such personal information to us, by using the Services and/or by participating in any programs that we may offer from time to time, you consent to our use of personal information disclosed by you for the purposes identified above.

We may also log identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to the www.wanda.delivery website. This data is used to manage the website, track usage and improve the website services. This identifiable information may also be shared with third parties to provide more relevant services and notices to users. User IP addresses may be recorded for security and monitoring purposes.

We may also use your e-mail address to send updates, a newsletter or news regarding our products or services. We will provide you with the option to choose not to receive e-mails of this type, while still receiving e-mails relevant to your specific order(s).

We are committed to honest and open communication and will make your personal information available to you upon request.

CHILDREN

Wanda does not intend to collect any personal information from children under the age of eighteen. If a parent or guardian of a child who has provided us with such personal information wishes to have such information deleted from our records, he or she should contact us at the e-mail address listed at the bottom of this Privacy Policy. We will then take all necessary measures to delete the child’s personal information from our files.

USE OF COOKIES

Cookies are small amounts of data that may include a unique identifier. These are sent to your browser from a website and stored on your device. Each device that accesses our Services is assigned a different cookie by us. Specifically, Wanda may use cookies to store visitors’ preferences and to record session information, to ensure that visitors are not repeatedly offered the same page content and to customize newsletter, promotional, and Web page content based on browser type and user information. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set — each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences — however, you may be required to enable cookies from us in order to use most functions on the www.wanda.delivery website.

LINKS

Any personal information that we do collect is for internal purposes only. We do not sell or share your personal information with any external organization except to authorized electronic commerce service providers to process online payment, and to authorized call centers who will provide service to you in connection with our services and programs. You will be subject to the privacy policies of such service providers; however, we will strive to ensure that such policies offer a level of privacy protection of your personal information that is comparable to this policy.

DISCLOSURE OF PERSONAL INFORMATION

Notwithstanding the above, Wanda may disclose personal information to a third party if such disclosure is necessary:

(1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by us, whether or not a response is required by applicable law(s); (2) to enforce the Terms of Use of any program (including the “Wanda Rewards” program) or to protect our rights; or (3) to protect the safety of members of the public and users of the www.wanda.delivery website. We reserve the right to disclose personal information to any prospective successor in interest that is in good faith contemplating the acquisition of our business or substantially all of our assets. We further reserve the right to transfer all such personal information to such prospective successor in interest in the event of a sale, amalgamation, continuance or other transfer or conveyance of our business or substantially all of our assets.

RETENTION AND SAFEGUARDING YOUR PERSONAL INFORMATION

Wanda will retain your personal information for as long as it is required to fulfill our obligations to you as our customer. We will take all necessary and reasonable measures to safeguard that information from any unauthorized access. We use industry-standard encryption technology and advanced firewall systems to deter unwanted intruders.

As even the most sophisticated systems can be vulnerable, our policy is to delete information on our system that would benefit anyone other than you and us. As such, no credit card information is stored in any of our databases, thereby eliminating the possibility of improper or unauthorized access to your credit card information from our databases. Hard copies of your personal information are stored in a secure area at our offices and are only made available to authorized personnel.

WHO IS ACCOUNTABLE TO ENSURE THAT INFORMATION IS KEPT CONFIDENTIAL?

While our entire company is committed to respecting and safeguarding your personal privacy, Wanda’s Privacy Officer is specifically responsible for ensuring that your personal information remains confidential.

ACCESS TO YOUR PERSONAL INFORMATION HELD BY WANDA

We are committed to keeping you informed and to ensuring the accuracy of your personal information. At your request, we will provide you with details of all of your personal information in our possession, what it is being used for, and to whom it has been disclosed. In some limited cases, we may be unable to access or provide some specific information. We will provide you with a reasonable rationale for any inability to release information.

You may send us a written request requiring that your personal information be deleted from our databases, or you may request that your personal information be updated or corrected to rectify any inaccuracies.

Ultimately, if you are not satisfied with our Privacy Policy or the Services in general, you may discontinue use of the Services at any time and request that we delete your personal information from our systems.

CONTACTING US

Should you have any questions or complaints about Wanda’s Privacy Policy or privacy practices, or should you wish to amend, delete or update your personal information, please contact us at [email protected], or at the following address: Wanda, 175 Bloor Street East, Toronto ON M4W 3R8, Canada. All written requests will be reviewed by our Privacy Officer and will receive a response within 10 business days.

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