Frequently Asked Questions

Wanda Basics

Where are you available?

Our delivery service is available across the Greater Toronto Area, from Brampton in the West to Pickering in the East, and Vaughan in the North. If you're unsure if you qualify, please email us at [email protected] or message us using the live chat on our website.

Where do you get your groceries?

Like a traditional grocery store, our inventory is sourced directly from local farmers and distributors. This inventory is managed at our fulfilment centre here in Toronto, where it is packaged and delivered to your home.

Is there a minimum order amount?

Yes. The minimum order amount is $40, excluding taxes and any applicable delivery fees.

How can I get free delivery?

Within 24 hours of registering with us, you will receive an email letting you know which days during the week are your free neighbourhood delivery days. These days, your delivery fee will be refunded when your order is delivered. Please note that it may take up until the following day for you to receive your refund notice from us.

When will my credit card be charged?

After you checkout, we place a hold on your credit card. When your delivery is complete, we will then proceed with the final transaction on your card. Depending on your financial institution, it may take up to 7 days for the final charge to appear on your credit card statement.

Why is the final charge different than at checkout?

The total at checkout is an estimate based on the average weight of any fresh produce, meat or seafood that you may have purchased. When your order is complete, you will be charged based on the exact weight of what was delivered. Often, the final charge will be slightly less or more than the initial total.

Can I modify my order?

Yes, as long as it is before your order deadline. To remove an item from your order, please email us at [email protected] with your order number and the item(s) that you would like to remove. To add an item, please place another order with your additions and we will add them to your existing order.

Freshness

How do you make sure the products you provide are ridiculously fresh?

To ensure that your groceries are always ridiculously fresh, we work closely with our suppliers and carefully monitor the products in our fulfillment centre. Our order assembly associates undergo frequent training on selecting the best products and packing them in a way that does not compromise their quality.

What happens if something is not up to my standards with my order?

Please contact us at [email protected] with your order number and we will rectify. Each Wanda delivery comes with the guarantee that any unfit item will be either refunded or replaced.

Support

How do I contact your customer success team?

If you have any questions, comments or concerns, we'd love to hear from you by phone at (647)-699-2945 or by email at [email protected]

What are the hours for the Customer Success Team?

We are available to answer your questions 7-days a week, 6 am - 11 pm Eastern Time.
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